Help Centre

Most Common Questions

  • Using a standard envelope you can post your disc(s) back to the following address:

    Freepost RLYG-RHYS-EABL
    Cinema Paradiso
    PO BOX 323
    BRENTFORD TW8 9WQ

    or you you can try to send up to 2 discs in the same CinemaParadiso.co.uk mailer.

    However, if you wish for the mailer to be sent to you, you can request it here

  • To retrieve your forgotten password go to lost password page and enter email address you have registered with CinemaParadiso.co.uk The password will then be sent to your email address.

    NOTE: If you are not receiving emails from us, please check spam folder in your email client and add our domain (@CinemaParadiso.co.uk) to your safe senders list.

  • If a disc does not arrive either from you to us or from us to you within 4 days from posting it is probably delayed in the Royal Mail. Please report it to us via Report a Problem page.

Help & support

Find answers to frequently asked questions and contact us should you need to

How It Works

See prices and levels and find out how Cinema Paradiso service works

Friends for Films

Invite your friends to join and get free subscription each month

RSS

Get live feed of your rental lists and most popular titles