Meet Charlie, the head receptionist at the luxury five-star Hotel Babylon. Ambitious, charming and handsome, Charlie is our guide to this world of fantasy and indulgence, a world where you can be who you want to be - as long as you have the money to pay for it.....and know who to ask! While the guests see the ice-cool, smooth service of a professional team - we get to see the affairs, skullduggery and rivalries behind the Staff Only doors. From glamorous General Manager Rebecca who runs a fantastic business, but can't stop her marriage crumbling; Tony the concierge who can get you anything, from anywhere; beautiful receptionist Anna with an eye for a wealthy and eligible guest; Head of Housekeeping Jackie, whose chambermaids have seen it all, to Charlie, on the way up but with a shady past that could see him crash down even faster - all have their own stories..... As self-indulgent rock stars, foreign millionaires, hotels inspectors, long-stay eccentrics, highclass hookers and competition winners fill the luxury suites, these are the staff who drive their rollercoaster of hedonism and excess around the clock - always with the utmost discretion. So check in and follow the passion, tear, adventures and shocks behind the sheer decadence, plastic smiles and glittering chandeliers.