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Help Centre

Most Common Questions

  • Using a standard envelope you can post your disc(s) back to the following address:

    Freepost RTUH-BGHG-TKTC
    Cinema Paradiso
    Unit 2
    Worton Court
    Worton Road
    TW7 6ER

    or you you can try to send up to 2 discs in the same mailer.

    However, if you wish for the mailer to be sent to you, you can request it here

  • To retrieve your forgotten password go to lost password page and enter email address you have registered with The password will then be sent to your email address.

    NOTE: If you are not receiving emails from us, please check spam folder in your email client and add our domain ( to your safe senders list.

  • If a disc does not arrive either from you to us or from us to you within 4 days from posting it is probably delayed in the Royal Mail. Please report it to us via Report a Problem page.

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