Cinema Paradiso Privacy and Cookies Notice

General

We are committed to safeguarding the privacy of our website visitors and service users.

This policy applies where we are acting as a ‘data controller’ with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

We will ask you to consent to our use of cookies in accordance with the terms of this notice when you first visit our website.

Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications. You can access the privacy controls via https://www.cinemaparadiso.co.uk/account-w/communication-settings.aspx

In this policy, "we", "us", "our", "Cinema Paradiso" refer to Pace-e-Solutions Ltd

How we use your personal data, types and source of data

The main purpose of personal data processing is to provide you with the services, products and content according to contract you have with us.

We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, browser type and version, operating system, referral source and other similar identifying information required for your devices to communicate with websites on the internet. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

We may process your information included in your personal profile on our website ("profile data"). The profile data may include your name, address, telephone number, email address. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is consent.

We may process your personal data that are provided in the course of the use of our services ("service data"). The service data may include your personal preferences, payment card information. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent.

We may process information that you post for publication on our website or through our services ("publication data"). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

We may process information contained in any enquiry you submit to us regarding goods and/or services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods services to you such as extra rentals or gift certificates. The legal basis for this processing is consent.

We may process information relating to transactions, including purchases of goods and services that you enter into with us and/or through our website ("transaction data"). The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.

We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications on new offers, products and/or newsletters. The legal basis for this processing is consent.

We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

We may process any of your personal data identified in this policy where necessary for the business, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

We may process any of your personal data identified in this policy where necessary for the purposes of managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Sharing your information

We may disclose your personal data to our service providers for the purposes described above. Service providers act on our behalf and must only process your personal data in accordance with our instructions. The service providers may include:

  • Couriers
  • IT companies
  • Customer service centres
  • Payment processing companies

In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

In case our service providers are based outside of the European Economic Area (for example payment processing company), we grant them access to personal data only if appropriate measures and controls are in place to protect your personal data in accordance with applicable data protection laws and regulations and regulatory guidance.

You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

Retaining and Deleting Your Personal Data

This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

Your personal data will be kept on our systems for the period of your subscription with us and for some period after your subscription is terminated. When your subscription is terminated either by us or you, your personal details will be retained on our systems as following:

  • Your payment details will be removed after 6 months of inactivity
  • Your personal details such as name, email address, password, IP address and other identifiable data will be removed after 2 years of inactivity providing that you settled any debt you may have incurred while using our service.
  • Any community paricipation you have made, such as writing reviews, rating films and TV series and any other participation will not be removed but disassociated from your account and associated with generic Cinema Paradiso customer.
  • We will also keep records of all postal addresses and credit or debit cards that were used to redeem special offers for a period of 2 years. However they will be dissociated from your personal details.

We may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person, for example in case of disputes over service or customer retaining the property belonging to the Company.

Should you wish to request deletion if your account details sooner, you can make a request by logging in and clicking option Request deletion of my personal details link. In this case, your personal details will be deleted 6 months after your service was terminated with us.

Security of personal data

We have implemented technology and security features, as well as strict internal guidelines, to safeguard the privacy of your personal information from unauthorised access or improper use.

Our website uses SSL encryption technology to encrypt traffic that is sent from your web browser to our web server, or from our web server to your web browser.

Once you have submitted your payment details to our servers they are encrypted and stored in our secure London data center and secure database. Once they are stored, they cannot be read by anybody but our payment server. Not even you.

Your password is also encrypted and cannot be decrypted and seen by others.

We will continue to enhance our security procedures as new technology becomes available.

You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You should ensure that your password is not susceptible to being guessed, whether by a person or a computer program. You are responsible for keeping the password you use for accessing our website confidential and we will not ask you for your password (except when you log in to our website).

Amendments to this Policy

We may update this policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy. We may notify you of any important changes that will affect you directly.

Updating information and your rights

You can contact us via www.cinemaparadiso.co.uk/contactus to let us know if any of the personal information that we hold about you needs to be corrected or updated.

In this Section we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

Your principal rights under data protection law are:

  • The right to access, or erasure of your personal data
  • The right to restrict processing of your personal data
  • The right to object to processing of your personal data
  • The right to data portability, i.e. you can obtain certain personal data from us in electronic format. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
  • The right to complain to a supervisory authority; and
  • The right to withdraw consent to process your personal data

However, there are exclusions of these rights. The general exclusions include where processing is necessary: for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

Third party websites

Our website includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

Website Cookies Policy

The Cinema Paradiso website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

What Are Cookies

Cookies are files, often including unique identifiers, that are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the server.
Cookies can be used by web servers to identify and track users as they navigate different pages on a website, and to identify users returning to a website.
Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

What Cookies Are Used On The Cinema Paradiso website

There are two types of cookies we use. They are cookies that are necessary for our site to operate and Performance cookies.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work in such case. These cookies are:

  • Cookie_User_Code_Reinstate, Cookie_Promo_Code_Reinstate, Cookie_Promo_Code

    These cookies are used to remember your promotional code you have entered during your sign up process or in response to our marketing efforts - we posted promotions online or have sent you a promotional email. When you become a customer of Cinema Paradiso this cookie is not used.

  • CP-ProfileID

    This cookie is used to keep you logged in but only if you have checked that option when logging in.

  • CP-VP-VisitorID

    This cookie is used by video player to remember your position of the video you have played so the next time you play video on our website the player knows where to start from.

  • CP-Affiliate

    This cookie is used to remember promotional code when you are refereed to us by our affiliates so we can track their efforts. When you become a customer of Cinema Paradiso this cookie is not used.

  • CP-SessionID

    This cookie is issued at your first visit to our website and is set to expire after 30 days. We use this cookie to monitor our marketing efforts. When you become a customer of Cinema Paradiso this cookie is not used.

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous.

Google Analytics

Google Analytics use the following cookies:

  • _utma

    A Google Analytics cookie which records the number of times a user has visited the site as well as the time of their first visit and last visit.

  • _utmb

    A Google Analytics cookie which stores details of the moment when a user enters a site.

  • _utmc

    A Google Analytics cookie which stores details of the moment when a user leaves the site.

  • _utmz

    A Google Analytics cookie which records where the user came from, including details of the search engine, keywords and links used.

  • _utmt

    A google Analytics cookie that is used to throttle request rate.

Can I Opt Out Of Google Analytics?

To opt out of Google Analytics, please visit tools.google.com/dlpage/gaoptout. By choosing this option, you will block Google Analytics across all websites you access, including our own website.

Third-Party Cookies

When you use our website, certain articles may give you the option to be redirected to a third-party website which in turn, once accessed, may result in the alternate website placing cookies upon your device.
It is important to note that Cinema Paradiso (Pace-e Solutions LTD) does not accept any responsibility for third-party websites placing cookies upon your device. It is your responsibility to review and accept any third-party websites’ own cookies and privacy policies.
In addition to the information we provide in this Cookie Policy, you can find out more information about your online choices at www.youronlinechoices.com/uk/opt-out-help.

Blocking Cookies

Most browsers allow you to refuse to accept cookies. For example:

  • In Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.
  • In Firefox you can block all cookies by clicking “Tools”, “Options”, and un-checking “Accept cookies from sites” in the “Privacy” box.
  • In Google Chrome you can adjust your cookie permissions by clicking “Options”, “Under the hood”, Content Settings in the “Privacy” section. Click on the Cookies tab in the Content Settings.
  • In Safari you can block cookies by clicking “Preferences”, selecting the “Privacy” tab and “Block cookies”.

Deleting Cookies

You can also delete cookies already stored on your computer:

  • In Internet Explorer, you must manually delete cookie files.
  • In Firefox, you can delete cookies by, first ensuring that cookies are to be deleted when you “clear private data” (this setting can be changed by clicking “Tools”, “Options” and “Settings” in the “Private Data” box) and then clicking “Clear private data” in the “Tools” menu.
  • In Google Chrome you can adjust your cookie permissions by clicking “Options”, “Under the hood”, Content Settings in the “Privacy” section. Click on the Cookies tab in the Content Settings.
  • In Safari you can delete cookies by clicking “Preferences”, selecting the “Privacy” tab and “Remove All Website Data”.

What Happens If I Disable Cookies?

This depends on which cookies you disable, but in general the website may not operate properly if cookies are switched off.

Our details

This website is owned and operated by Pace-E-Solutions limited trading as Cinema Paradiso.

We are registered in England and Wales under registration number 04350037, and our registered office is at Unit 2, Worton Court, Worton Road, Isleworth, TW7 6ER.

Our principal place of operation is at Unit 5, Inwood Business Centre, Hounslow, London, TW3 2EB.

Should you need any more information or wish to make a query in relation to your personal data, you can contact us: by post, to the postal address given above; using our website Contact form

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