On September 11, 2001, Fernando (Ryan Guzman) and his family in Mexico watch the news as the Twin Towers collapse. His father, Balthazar (Edward James Olmos), is an undocumented worker on the top floor in the Windows on the World restaurant. Three weeks pass - no word from Balthazar. As the family grieves, Fernando's distraught mother swears she sees her husband on news footage - escaping from the building ALIVE. Heroic Fernando decides to take the epic journey from Mexico to New York City to find his father and save his family. Along the way, he finds love and befriends an eclectic group of international characters that help him restore his faith in humanity, as Fernando discovers the hard truths about his father, the melting pot of America, and the immigrant experience.