Charlie steps up as the new manager of the all-needs-catered-for, five-star Hotel Babylon, but has he got what it takes to run a successful hotel? He might have his old colleagues - Anna, Ben, Tony, Gino, James and Jackie - on board, but his new appointments, the inexperienced deputy manager Jack Harrison and English rose Head of PR, Emily James, only seem to rub their co-workers up the wrong way. As always, glamour, sex and dirty dealings are on the room service menu as an haute couture clothing company stages a fashion show at the hotel; celebrity chef Otto Clark (Alan Davies) is brought in to wow a restaurant critic; they host the society wedding of the year and the hotel doubles as a film set as Hollywood stars arrive to film a blockbuster romantic comedy. Of course, the staff add their own spice and excitement: honest Ben is tempted into thieving; a beautiful juror gives Tony a birthday to remember and Charlie risks everything to stop the hotel going under. And, as Jack and Emily find themselves in a life and death situation, could Anna be about to spurn Charlie forever?"